![]() ![]() We cannot accept a cancellation request on behalf of another member. We can only accept a cancellation request from the named membership holder. If there is any discrepancy between the Platinum VWorks Membership and the Leisure Membership Terms and Conditions, the terms of the Platinum VWorks Membership will take precedence. Please see the terms of your Platinum VWorks Membership for details. We will contact you in the month before your end date to discuss your renewal options.Ĭancellation Terms for our Platinum VWorks Members are different and are subject to a 2 month cancellation term. One month memberships are excluded as they cannot be cancelled.Īs you have paid in advance for your membership term, it will end automatically on the end date provided in your welcome email. Once you have fulfilled your initial commitment period, 90 days paid notice must be given. If you've paid in advance, after the initial 10 days you can cancel your membership in line with the terms and conditions of your membership. All flexible memberships require a 90 days paid notice period. If you do not notify us, your membership will continue on a flexible basis. If you have joined on a Results membership, this means you would need to notify us in the month prior to your last month, (assuming your commitment period is not extended due to freeze periods) if you do not wish to continue your membership beyond your initial commitment period. This can be done via your online account. (For example: if the termination notice is received on 03 April, your membership will terminate on 02 July). If you pay for your membership monthly, we ask you to give 90 days paid notice, the 90 days notice period will start on the day the valid termination request is received. Though cancelling within 10 days of your start date will incur a cost, either of the joining fee or £15, if no joining fee applied.Īfter the initial 10 days you can cancel your membership in line with the terms and conditions of your membership. ![]() If for any reason, you have a change of heart, we won’t hold it against you. Still got a question about freezing your membership?Ĭontact us and a member of our team will be in touch.Ĭan I cancel my membership within the first month? You'll receive a confirmation once it's complete, so no need to send further emails. Freezes must be requested before the 20th of the month to be processed in time for the month ahead. If you've already emailed us to freeze your membership, please rest assured that we have your request and will process it. I've been emailing Member Services to freeze and had no reply! Please use this form to make each request. No assumption will be made to also freeze linked or paid for subscriptions without a specific request to do so. Requests to freeze must be on an individual basis. Will freezing automatically freeze junior members too? Please note that you will not receive an immediate response from the team, however if you have emailed us to request a freeze, this will be processed for you and a confirmation sent once complete. Medical related freezes and student & young person memberships freezes remain free of charge, as per our normal terms and conditions. This freeze must be requested by the 20th of the month to take effect for the following month. ![]() ![]() You may place a freeze on your membership for an admin fee of £10 per calendar month, should you wish to put your membership on hold. ![]()
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